51cg Privacy Policy — How We Protect Your Information
This policy explains how 51cg collects, uses, stores, and protects the personal information of users on our Malaysia platform. Please read it carefully to understand your rights.
Information We Collect from You
When you register for or use the 51cg platform, we collect certain types of information to ensure our services operate safely and efficiently. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and password chosen at registration.
- Identification information: Identity documents (national ID or passport) that may be requested during the identity verification process.
- Local payment information: Bank account or e-wallet details used for deposits and withdrawals in Malaysian Ringgit (MYR). We do not store full card numbers — all transactions are processed through secure payment providers.
- Device and browser information: IP address, device type, operating system, browser type, and other technical data collected automatically when you access the platform.
- Usage data: Platform activity records including pages visited, games played, session duration, and actions taken.
- Cookies and tracking technologies: Data collected via cookies and similar technologies to enhance your experience and analyse platform usage patterns.
All information collection is carried out transparently and solely for the purposes stated in this policy.
How Your Information Is Used
51cg uses collected information solely for legitimate purposes directly related to platform operations. The primary purposes are as follows:
- Processing account registrations and verifying user identity in accordance with compliance requirements.
- Securely processes deposits, withdrawals, and other financial transactions in MYR.
- Providing responsive customer support and resolving any issues or enquiries raised.
- Detecting and preventing fraud, money laundering, and other unlawful activities on the platform.
- Sends important notifications related to your account, transactions, or changes to platform policies.
- Continuously improving the functionality, security, and user experience of the 51cg platform through usage data analysis.
- Complying with all applicable legal and regulatory obligations in Malaysia.
We do not use your information for third-party marketing purposes without your explicit consent.
Cookies, Tracking and User Controls
The 51cg platform uses cookies and similar tracking technologies to enhance your browsing experience. The cookies used can be grouped into several categories:
- Essential cookies: Required for core platform operations such as login sessions and security. These cookies cannot be disabled.
- Functional cookies: Storing your preferences such as language and display settings for a consistent user experience.
- Analytics cookies: Collects anonymised data on platform usage patterns to help us understand how users interact with 51cg and identify areas for improvement.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. For more information on how to manage cookies, please refer to your browser's help guide.
Data Storage, Security and Information Sharing
51cg takes reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The protective measures we implement include:
- SSL (Secure Socket Layer) encryption for all data transmissions between your browser and our servers.
- Passwords are stored in hashed form — we cannot view your actual password.
- Strict internal access controls ensure that only authorised personnel can access user data.
- Continuous system monitoring to detect suspicious or unusual activity.
Your information is stored on secure servers. We retain your data for as long as your account remains active or as required to fulfil legal obligations. Once an account is closed and the mandatory retention period has elapsed, your data will be securely deleted or anonymised.
Regarding third-party sharing: 51cg does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- With approved payment service providers for processing transactions in MYR.
- With legal authorities when required by law or court order.
- With technical service providers who assist in platform operations, subject to strict confidentiality agreements.
Your Rights as a User and How to Contact Us
As a 51cg platform user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If the information we hold is inaccurate or incomplete, you have the right to request a prompt correction.
- Right to erasure: You may request the deletion of your personal data, subject to legal obligations that may require us to retain certain records.
- Right to restrict processing: In certain circumstances, you may request that we restrict how we process your data.
- Right to object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
To exercise any of the rights above, or if you have any questions regarding this Privacy Policy, please contact the 51cg support team by email at: [email protected]. We will endeavour to respond to your enquiry within a reasonable timeframe.
51cg reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any material changes will be communicated through the platform. Continued use of the platform after such changes take effect will be considered acceptance of the updated policy. You may review our FAQ for additional information on privacy and account security.
Confident About Your Privacy? Start Your Journey
Create your 51cg account with confidence knowing your information is protected. Have privacy questions? Check our FAQ section or contact our support team.